Below you will find a list of frequently asked questions.
To see the answer, click on a respective subject.
Advance Payment for Reservations
The cash advance payment may be executed in the form of a bank transfer on the bank account number stated on the reservation confirmation. The paid cash advance amount for the accommodation will be deducted from the bill.
Outpatient Unit
The outpatient unit is located in the vicinity of the tourist resort reception office.
Guest Animation
Organized guest animation is available to all tourist resort guests without any additional charge.
ATM Machines
The ATM machine is located in the tourist resort reception office.
Pools
Pools with fresh/salt water are located in the tourist resort. The pool complex is composed of a 30cm-deep kid's pool, and a 180cm-deep adult pool. It is possible to rent deck chairs and sun shades at the pool complex.
Check in – Check out
The soonest the guests may enter the apartment on the check-in day is at 3PM; the latest the guests may leave the apartment on the check-out day is at 10AM.
Church
The Roman Catholic Church is located in the centre of the town of Umag. Church services are held everyday in the afternoon. The Church service in foreign languages is available on Sundays in the months of June, July and August.
Fax
Fax service is offered in all tourist resort reception offices in accordance with the current price list.
First Aid
In the case of an accident, please contact the tourist resort reception office. The hospital is located in the town of Umag, or approximately 5-10 min. of drive-time from the tourist resort. The hospital’s telephone number is 94.
Internet
The internet service is provided at the tourist resort reception offices. Wireless internet access is also available.
Persons with Disabilities
Four bungalows for two are specially designed for persons with disabilities. The access to the restaurant, the beach, the pool and the guest reception office is also specially designed for people with special needs.
Excursions
The information on organized excursions may be obtained at the tourist resort reception office.
Credit Cards
The following credit cards are accepted as a form of payment on all tourist resort reception offices: Master-Card, Diners, American Express. Visa, and Maestro.
Pets
Pets are allowed the access to the tourist resort with a surcharge according to the current price list. We kindly ask the guests to take their dogs by leash and to control their behavior.
May the dogs bathe in the sea? There is a specially marked part of the beach assigned for dog bathing, and all other beaches are not to be used for that purpose. These locations are marked on the tourist village map.
Pharmacy
The pharmacies are located in the town of Umag. Please contact the reception office staff for further information regarding the pharmacy’s duty and working hours. The telephone numbers of the pharmacy are 052/741-413; 052/751-396
Exchange Office
Foreign currencies can be exchanged in the tourist resort reception offices at the official exchange rate.
Postal Services
Postage Stamps can be bought at the daily news stands or in the supermarket. Letter boxes are located in resort reception offices. Please contact the resort reception staff if you want the reception office to take you messages or mail.
Tourist resort apartment number registration
It is not possible to directly reserve the apartment number, but it is possible to state the desired area, and the staff will do their best to try to fulfil that wish.
Safe
It is possible to rent a safe at the tourist resort reception office in accordance with the current price list.
Taxi
Please contact the tourist resort reception office for taxi services.
Important Telephone Numbers
Police – 052/533-444
First Aid – 94
Fire Department – 93
Hospital – 052/ 702-222
Veterinary Station – 052/772-110; 052/753-454
Auto repair – 052/753-454 – 052/742-670; 052/752-898; 052/751-225; 052/741-156
HAK-auto club BUJE – 052/772-423
Port Authority – 052/741-662
Natural Gas – 052/743-419; 052/742-836
Drive in the Tourist Resort
The drive speed in the tourist resort is limited to 10 km/h.